The rapid progress of digitization is transforming the printing industry, according to German press manufacturer Heidelberg. Print shops are facing the challenge of dealing with all kinds of different jobs ever faster, and above all more flexibly, while still producing quality print results. Machine stoppages and/or damage due to inadequate maintenance or the absence of a maintenance strategy can quickly jeopardize the competitiveness of print shops, said the OEM. For a number of years now, Heidelberg has therefore been digitizing service operations by equipping machine systems with even smarter preventive functions such as eCall and Predictive Monitoring. The aim, in all cases, is to maximize machine uptime. “The new Maintenance Manager app was developed in close cooperation with customers and now enables fully digital maintenance management,” said Klaus Kohl, Head of Product Management Service, Parts & Consulting, at Heidelberg. “With this digitization drive, our customers are benefiting from far higher machine availability, reduced downtimes and seamless documentation.”
The company is now taking the next step in digitizing its services portfolio and transferring smart, preventive maintenance to the cloud with its new Maintenance Manager. “To date, most machine maintenance has been based on hard copies of lists and a maintenance schedule specified by Heidelberg that customers adhere to with varying degrees of precision,” the company pointed out. “Using the new web application, maintenance operations that are due can be planned and managed using machine data in an automated process, in line with maintenance intervals and machine usage.” Basically, Heidelberg service engineers receive orders via the app on their mobile devices and deal with these on a customer’s premises. The app helps by providing detailed descriptions of specific steps in the form of texts, graphics and videos. The customer’s maintenance staff also has access to the Maintenance Manager app, which enables clients themselves to handle maintenance tasks for which they’re responsible. Prioritization based on urgency is combined in an intelligent way with the time required, and the IoT data generated by the press shows staff exactly what needs to be done and when.
Seamless and readily accessible documentation of machine maintenance history
On completion of the work, all the relevant information is saved in the Maintenance Manager application. This ensures access to the complete maintenance history and seamless documentation – in the case of audits for example, and as proof for particularly exacting customers from the packaging or pharmaceuticals industry. The digital maintenance process makes planning service operations and machine downtimes much easier. It also significantly improves machine availability. On a Speedmaster XL 106, for instance, unscheduled downtime can be reduced by up to 20%. Interested customers can currently obtain Maintenance Manager as part of a volume/usage-based Print Site Contract. The Maintenance Manager was developed in collaboration with Heidelberg-owned software company Docufy, whose contribution focused primarily on its technical documentation expertise.
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